ck44 official Privacy Policy

1 Introduction and Scope

This privacy policy applies to the ck44 official platform. When you use our website, create an account, or use our services, you are considered to have agreed to the terms of this policy.

The purpose of this policy is to inform you about what information we collect, why we collect it, and how we keep it secure. Please read this policy carefully before using our services. To learn about the full terms of using our services, please read the Terms and Conditions page.

This policy is written for users in Bangladesh and is governed by applicable laws of Bangladesh.

2 Types of Information Collected

2.1 Information You Provide Directly

When you register with ck44 official or use our services, we collect the following information:

Full name and date of birth
Mobile number and email address
National ID or passport number (for identity verification)
Bank account or mobile banking details (for transactions — such as bKash, Nagad, Rocket, Upay)
Password (stored in encrypted form)

2.2 Automatically Collected Information

When you browse our platform, certain technical information is recorded automatically:

IP address and device type
Browser version and operating system
Pages visited and session duration
Referral source and click history
Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may also collect information about you from trusted third parties. This process helps ensure the security of your account.

3 Purpose of Using Your Information

ck44 official uses your information only for specific and legitimate purposes. We never collect or store your information unnecessarily.

Creating and managing your account
Processing deposit and withdrawal transactions
Identity verification and age confirmation (21+)
Preventing fraud, money laundering, and other illegal activities
Providing customer service and technical support
Notifying you about promotional offers and updates (only with your consent)
Improving platform performance and user experience
Monitoring your gaming activity in line with responsible gaming policy

We never sell your personal information to third parties or share it for commercial purposes.

4 Disclosure and Sharing of Information

4.1 Permitted Cases

In certain circumstances, ck44 official may share your information with the following parties:

Payment processing partners (bKash, Nagad, Rocket, Upay and banks) — to complete transactions
Identity verification service providers — to meet legitimate regulatory requirements
Technology and security service providers — to protect the platform
Law enforcement agencies — when required by court order or legal obligation

4.2 Prohibited Cases

We never disclose your information for the following purposes:

Selling information to advertising networks or marketing agencies
Transferring personal information to any third party without your consent
Any use beyond the permitted purposes

Third-party service providers are also contractually bound to follow the same privacy standards.

5 Data Security Measures

ck44 official uses industry-standard security technology to protect your information. Our security framework includes:

SSL (Secure Socket Layer) encryption — for all data transfers
Password hashing — stored passwords are never readable in plain text
Two-factor authentication (OTP) — to control account access
Regular security audits and vulnerability testing
Firewall and intrusion detection systems
Restricted staff data access — only necessary personnel can access specific information

While we strive to ensure the highest level of security, complete security on the internet cannot be guaranteed. You are advised to keep your account password confidential and contact us immediately if you notice any suspicious activity.

6 Cookies Policy

6.1 What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. ck44 official uses cookies for the following purposes:

Keeping your login session active
Remembering language and preference settings
Analyzing platform traffic and usage
Security verification and fraud prevention

6.2 Managing Cookies

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform, such as automatic login or saved preference settings.

7 Data Retention Period

ck44 official does not store your information longer than necessary. The data retention period is determined based on the following:

For active accounts — for as long as the account remains active
For inactive accounts — up to five years from the last activity
Financial transaction records — for the period required by legal obligations
After account closure — relevant information may be retained if legal or regulatory obligations exist

After the specified period, information is securely deleted or anonymized.

8 Your Rights

As a user of ck44 official, you have the following rights over your own information:

8.1 Right to Know

You can contact our support team at any time to find out what information we hold about you. We will try to respond to your request within 24 hours.

8.2 Right to Correction

If there is incorrect information in your account, contact our customer service to have it corrected. Additional verification may be required for changes to identity-related information.

8.3 Right to Close Your Account

If you no longer wish to use our services, you may request to close your account. Any active balance must be withdrawn first. We are committed to responsible gaming — to learn more, please read our Responsible Gaming page.

8.4 Withdrawing Marketing Communications

If you do not wish to receive promotional emails or messages, you may withdraw your consent at any time. This will have no effect on the functionality of your account.

9 Protection of Minors' Information

All services of ck44 official are for persons aged 21 and above only. We do not knowingly collect any information from minors. Age verification is mandatory at registration and is confirmed through identity documents.

If it becomes known that a minor's information has been collected by mistake, we will immediately close that account and delete the relevant information.

10 International Data Transfers

Our servers and service providers may be located in various countries. If your information is transferred outside Bangladesh, it will remain protected to the same or equivalent standard. We ensure that the receiving party follows standards consistent with this privacy policy.

11 Changes to This Policy

This privacy policy may be revised from time to time due to business needs or legal changes. For any significant changes, we will:

Update the "Last updated" date at the top of the page
Notify registered members via email or in-app notification
Re-consent may be required for significant changes

Continuing to use the services after a change means you have agreed to the updated policy.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will review your matter carefully.

For general questions about casino and betting, you may find answers on our FAQ page.

Live Chat: Active 24/7 — click the chat icon in the bottom corner of the site
Email: [email protected]
Support languages: Bengali and English

We commit to providing a written response within 30 business days of receiving a privacy-related complaint.